GRYPHON SALES INTELLIGENCE
REAL-TIME VISIBILITY INTO YOUR REP’S PHONE-BASED ACTIVITY FROM ANY DEVICE, ANYWHERE!
An Intelligent Approach to Managing Your Sales Team!
Increase Your Sales Team's Performance By 20% Or More!
Unprecedented Insight Into Your Reps Calling Activity
Gryphon Sales Intelligence allows sales managers unprecedented insight into the phone based activity of their entire sales force regardless of where they are located or device their sales reps use to place calls.
Gryphon’s cloud-based technology stands in the path of every call which means sales managers can make faster, smarter decisions based on reliable data captured from any phone or device.
This makes Gryphon’s Sales Performance Dashboard highly accurate.
Visualize Your Sales Productivity On-Demand
Secure Cloud Call Recording
Turn previously inaccessible information—call audio data—into a wealth of actionable insights with a secure cloud service that captures phone-based conversations for training, targeted coaching or audit purposes. Reduce training time by up to 30% and automatically redact sensitive information to ensure privacy and compliance.
Gryphon’s Secure Cloud Call Recording requires no lengthy hardware implementation or IT administration:
- Record agent sales and service calls made from any phone, anywhere
- Ensure script adherence and compliance for distributed or field agents
- Set pre-call whispers for real-time status and rules
- Record calls on-demand with no special dial-in line
- Capture carrier-grade audio recordings
- Securely store all audio in the Cloud
Gryphon Speech Analytics
Gryphon Speech Analytics improves transparency and makes it easy to stay on top of the phone-based customer interactions of your distributed sales team. Calls made from any phone or device can be recorded for quality assurance and regulatory compliance to improve sales and marketing effectiveness, troubleshoot issues and reduce risk.
With Gryphon Speech Analytics, you can:
- Monitor conversational performance against customizable KPIs
- Review agent-specific stat sheets for coaching and training
- Establish proactive email alerts for keywords or phrases
- Evaluate and critique calls based on tone or sentiment
- Track script adherence and recording compliance
Gryphon App For CRM
Gryphon delivers telephony integration within your CRMs contact and lead views with Click-to-Dial. Once enabled, users can call with all contact data visible and have their call activity automatically entered without having to key it manually.
Gryphon’s App for CRM lets you:
- Create rich call activity reports of the call metrics that matter to your business
- Call right from CRM contact or lead screen
- Automatic Call Logging improves accuracy of data and saves agents’ time and effort
- Create customizable lead lists that allow reps to filter by contact status, view opt-out details, and update contacts’ opt-in status in real-time
- Call with confidence, knowing that all calls are 100% certified against Gryphon’s rules engine
- Gryphon’s App for CRM works with all popular CRMs (e.g. Microsoft Dynamics, Oracle, Salesforce, Zoho, SugarCRM, etc)
Bulletproof Do-Not-Call Compliance