An Intelligent Approach to Managing Your Sales Team
Accurate Sales Performance Dashboard
Gryphon delivers intuitive dashboard displays that you can tailor to agent call activity in real-time, so you can make faster, smarter decisions based on reliable data captured from any phone.
Visualize Your Sales Productivity On-Demand
Gryphon delivers accurate sales productivity metrics through cloud-based technology that lies in the path of every call. Call activity data is automatically captured and easily recorded through keypad disposition tags, giving you unprecedented insight into your organizations’ sales performance across regions, offices, or individual reps.
Gryphon App for Salesforce.com
Gryphon delivers telephony integration within your Salesforce.com contact and lead views. Through a download from the AppExchange and a Click-to-Dial icon enabled, users can call with all contact data visible and have their call activity automatically entered without having to key it manually.
Gryphon’s Salesforce App lets you:
- Create rich call activity reports of the call metrics that matter to your business
- Call right from CRM contact or lead screen
- Automatic Call Logging improves accuracy of data and saves agents’ time and effort
- Create customizable lead lists that allow reps to filter by contact status, view opt-out details, and update contacts’ opt-in status in real-time
- Call with confidence, knowing that all calls are 100% certified against Gryphon’s rules engine
Keypad Disposition Tags
Through the simple touch of a button, reps capture call outcomes or customer responses—like how prospects are responding to offers—without the need to do this manually, which analysts say is less than 50% accurate.
Secure Cloud Call Recording
Turn previously inaccessible information—call audio data—into a wealth of actionable insights with a secure cloud service that captures phone-based conversations for training, targeted coaching or audit purposes. Reduce training time by up to 30% and automatically redact sensitive information to ensure privacy and compliance.
Gryphon’s Secure Cloud Call Recording requires no lengthy hardware implementation or IT administration:
- Record agent sales and service calls made from any phone, anywhere
- Ensure script adherence and compliance for distributed or field agents
- Set pre-call whispers for real-time status and rules
- Record calls on-demand with no special dial-in line
- Capture carrier-grade audio recordings
- Securely store all audio in the Cloud
Gryphon Speech Analytics
Targeted on-demand conversational insight into the recorded voice conversations of your agents.
Gryphon Speech Analytics improves transparency and makes it easy to stay on top of the phone-based customer interactions of your distributed sales team. Calls made from any phone or device can be recorded for quality assurance and regulatory compliance to improve sales and marketing effectiveness, troubleshoot issues and reduce risk.
With Gryphon Speech Analytics, you can:
- Monitor rep conversational performance against customizable KPIs
- Review agent-specific stat sheets for coaching and training
- Establish proactive email alerts for keywords or phrases
- Evaluate and critique calls based on tone or sentiment
- Track script adherence and recording compliance
Bulletproof Do-Not-Call Compliance
When your sales team makes calls through Gryphon’s cloud-based technology, the contact is matched against a comprehensive database of Federal and State Do-Not-Call rules. If the contact is on a DNC list, or other rules like curfews are in place, the call is blocked. Additionally, there are no latency risks or campaign delays like you find with list scrubbing solutions.