GRYPHON SPEECH ANALYTICS
Convert Voice of the Customer into Business Success!
Analyze Every Sales Call With Gryphon Speech Analytics
Gryphon Speech Analytics helps sales managers understand what their sales reps are saying to customers and prospects on the phone.
Ever wonder why your top sales reps are successful and the phone and some continue to struggle, in spite of generating activity? Gryphon Speech Analytics helps sales managers understand the behavior of their top performers by taking away all the guesswork, making it easy to manage, motivate and set benchmarks for their in-house and remote sales teams.
Is Your Sales Team Making The Most Of Every Sales Call & Conversation?
When talking to customers and prospects, are your sales agents making the most of each conversation? Are they utilizing the same key value statements, overcoming roadblocks with appropriate responses and properly positioning against competitive inquiry?
Wouldn’t it be great if you could manage your agents’ sales activities and ensure that they are correctly upselling and cross-selling; making the right connections, with the right message, at the right time?
Gryphon speech analytics allows managers to enable targeted speech analytics on any phone or device a rep uses to make a sales related call as if they were in a centralized call center.
Gryphon empowers managers to review conversational insight in summary perspective, as well as drill down to individual agent conversations, turning vast amounts of unstructured audio into actionable sales intelligence to improve training, coaching, and performance. And best of all call recordings are captured through Gryphon’s Secure Cloud.
A Speech Analytic Solution With Feature Rich Capabilities:
Gryphon Speech Analytics is packed full of features that sales managers need to coach and train their sales teams.Call metrics can be calculated and scored at the agent, team, location, organization, or department level and includes the following:
- Measures Section – Enables sales managers to capture and score the tone and tempo of their sales agents’ call interactions.
- Score Builder Performance Scoring – Allows managers to zero in on the KPIs and benchmarks for success that matter to them.
- Event & Behavior Categories – Alerts sales managers when their sales teams use a predetermined set of keywords within a sales script to make sure they are selling the way they were trained.
- Sensitive Data Redaction – If your industry is subject to strict personal information controls like PCI regulation, Speech Analytics automatically redacts sensitive information in real-time.
- Ranking Tables – Enables managers to see where a sales rep ranks against other peers with regards to call performance.
- Newsfeed – View and get alerts to a trend alert list surrounding the call metrics that are most important to you.
- Watchlist – A quick glance at customizable call metrics managers want to keep a closer eye on due to their daily importance or risk sensitivity.
- Reports – Subscription-based reports with the data that is most important. Parameters and filters can be customized around date range, behavior categories, or acoustics.
Ready to learn more about Gryphon Speech Analytics? SCHEDULE A DEMO TODAY!