Manage and Multiply Agents Performance At Once
When talking to customers and prospects, are your sales agents making the most of each conversation? With Gryphon Speech Analytics, you can enable targeted speech analytics for agents calling from any phone as if they were in a centralized call center.
Are they utilizing the same key value statements, overcoming roadblocks with appropriate responses and properly positioning against competitive inquiry?
Wouldn’t it be great if you could stay on top of your agents’ sales activities and ensure their ability to upsell and cross-sell; to make the right connections, with the right message, at the right time?
Through call recordings captured through the Gryphon Secure Cloud, Gryphon empowers you to review conversational insight in summary perspective as well as drill down to individual agent conversations and turn vast amounts of unstructured audio into actionable intelligence to improve training, coaching, and performance.
Feature Rich Capabilities:
Ever wonder why certain sales reps are successful and some continue to struggle, in spite of generating activity? Gryphon Speech Analytics helps sales managers understand the behavior of their top performers by taking away all the guesswork, making it easy for sales managers to effectively manage, motivate and set benchmarks for their in-house and remote sales teams.
Call Metrics – Sales Management Made Easy!
Call metrics can be calculated and scored at the agent, team, location, organization, or department level and includes the following:
- Measures Section – Enables sales managers to capture and score the tone and tempo of their sales agents’ call interactions.
- Score Builder Performance Scoring – Allows managers to zero in on the KPIs and benchmarks for success that matter to them.
- Event & Behavior Categories – Alerts sales managers when their sales teams use a predetermined set of keywords within a sales script to make sure they are selling the way they were trained.
- Sensitive Data Redaction – If your industry is subject to strict personal information controls like PCI regulation, Speech Analytics automatically redacts sensitive information in real-time.
- Ranking Tables – Enables managers to see where a sales rep ranks against other peers with regards to call performance.
- Newsfeed – View and get alerts to a trend alert list surrounding the call metrics that are most important to you.
- Watchlist – A quick glance at customizable call metrics managers want to keep a closer eye on due to their daily importance or risk sensitivity.
- Reports – Subscription-based reports with the data that is most important. Parameters and filters can be customized around date range, behavior categories, or acoustics.
To start getting insight into 100% of your team’s conversation performance, contact a Gryphon representative today at 866-366-6822.